Maxwell® CSC Service and Support Products
Choose the Service and Warranty Products that Best Suit Your Needs
- Upgrade to a Premier Warranty for enhanced coverage and faster response times
- Maintain continuous instrument protection with Standard or Premier Service Agreements available in 1-, 2-, and 3-year terms
- Prevent unplanned downtime with annual Preventive Maintenance
- Meet documentation and compliance requirements with Installation Qualification (IQ) and Operational Qualification (OQ) services
Warranty and Service Agreements
| Catalog No. | Product Name | Size | Price | Qty | |||
|---|---|---|---|---|---|---|---|
| SA1110 | Maxwell® CSC Standard Service Agreement | View Specifications | 1 each | Preis anfragen | |||
| SA1120 | Maxwell® CSC Premier Service Agreement | View Specifications | 1 each | Preis anfragen | |||
| SA1130 | Maxwell® CSC Preventative Maintenance | View Specifications | 1 each | Preis anfragen | |||
| SA1111 | Maxwell® CSC Premier Warranty Upgrade | View Specifications | 1 each | Preis anfragen | |||
| SA1121 | Maxwell® CSC Standard Service Agreement, 2-Year | View Specifications | 1 each | Preis anfragen | |||
| SA1122 | Maxwell® CSC Standard Service Agreement, 3-Year | View Specifications | 1 each | Preis anfragen | |||
| SA1123 | Maxwell® CSC Premier Service Agreement, 2-Year | View Specifications | 1 each | Preis anfragen | |||
| SA1124 | Maxwell® CSC Premier Service Agreement, 3-Year | View Specifications | 1 each | Preis anfragen |
Early Access = This product is available under our Early Access program - Learn More
Catalog (FT) = This product is available under our Catalog (FT) program - Learn More
Instrument Qualification
| Catalog No. | Product Name | Size | Price | Qty | |||
|---|---|---|---|---|---|---|---|
| SA1140 | Maxwell® CSC Installation Qualification | View Specifications | 1 each | Preis anfragen | |||
| SA1150 | Maxwell® CSC Operational Qualification | View Specifications | 1 each | Preis anfragen | |||
| SA1160 | Maxwell® CSC IQ/OQ Combination Package | View Specifications | 1 each | Preis anfragen |
Early Access = This product is available under our Early Access program - Learn More
Catalog (FT) = This product is available under our Catalog (FT) program - Learn More
| Standard Warranty | Premier Warranty | Standard Service Agreement | Premier Service Agreement | |
|---|---|---|---|---|
| Period | 1 year Included with instrument purchase |
1 year | 1-Year, 2-Year, or 3-Year (renewable) |
1-Year, 2-Year, or 3-Year (renewable) |
| Parts and Labor | Yes | Yes | Yes | Yes |
| Field Support* | No Available for purchase separately |
Yes 2 business days** |
No Available for purchase separately |
Yes 2 business days** |
| Loan Instrument* | Yes 5–7 business days** |
Yes 1–2 business days** |
Yes 5–7 business days** |
Yes 1–2 business days** |
| Preventive Maintenance | No Available for purchase separately |
Yes Includes 1 Preventive Maintenance service |
No Available for purchase separately |
Yes Includes 1 Preventive Maintenance service per 12 months |
Warranty
Two warranty levels allow you to customize your support solution
Upon purchase of the Maxwell® CSC Instrument, the instrument will be covered by a one-year Standard Warranty. The Standard Warranty covers all parts, labor and shipping to and from our depot repair location as well as a loaner instrument upon request*. If your Maxwell® CSC Instrument needs repair, we will provide packaging for shipment of the instrument back to our service facility. We will repair it and return it performing to original factory specifications. Preventive Maintenance service is available separately.
If you need additional coverage during the one-year Standard Warranty period, a Premier Warranty Upgrade is available. The Premier Warranty Upgrade includes all parts, labor and shipping to and from our depot repair location as well as your choice of a loaner instrument within 1 business day** or an on-site service visit by a factory-trained service technician within 2 business days**. Additionally, it includes one Preventive Maintenance service per year, which may be performed by returning the instrument to an authorized service center or by an on-site visit by a service technician. Additional Preventive Maintenance visits are available separately.
Service Agreements
Service agreements protect the Maxwell® CSC Instrument for the long term
Upon expiry of the initial one-year Standard Warranty, we offer service agreement options to ensure continued comprehensive coverage for the Maxwell® CSC Instrument.
The Standard Service Agreement covers all parts, labor and shipping to and from our depot repair location as well as a loaner instrument upon request*. In the event of an instrument issue, our Technical Services team is available by phone or email to troubleshoot and assess the situation. If your Maxwell® CSC Instrument needs repair, we will provide packaging for shipment of the instrument to our service facility. We will repair it and return it performing to original factory specifications. Preventive Maintenance service is available separately.
The Premier Service Agreement provides maximum flexibility and minimizes instrument downtime. This agreement covers all parts, labor and shipping to and from our depot repair location as well as the choice of a loaner instrument or on-site service visit by a factory-trained service technician. In the event of an instrument issue, our Technical Services team is available by phone or email to troubleshoot and assess the situation. Where an on-site service visit is determined to be necessary, the Premier Service Agreement provides the choice of a loaner instrument arriving at your lab within 1 business day** or an onsite service visit by a factory-trained service technician within 2 business days**. Additionally, the Premier Service Agreement includes one Preventive Maintenance service visit per year. Additional Preventive Maintenance service is available separately.
*May not be available in all countries. Contact your local Promega representative for more information.
**Pending initial triage by Promega Technical Services. May not be available in all countries; service response time may vary by geographical location.
Preventive Maintenance
Maintain the Maxwell® CSC Instrument at peak operational performance
To maintain the Maxwell® CSC Instrument at peak operational performance, we recommend that the instrument receives a Preventive Maintenance check after 12 months of use. During this procedure, qualified Promega service personnel test the instrument, inspect consumable components for wear and replace them as required. The technician then aligns the system and verifies performance, and provides documentation for inclusion in laboratory records. Return your instrument to an authorized Promega service center to receive Preventive Maintenance. Onsite service is available for an additional charge.
Additional Service Options
Flexible service solutions to meet your laboratory's requirements
For out of warranty service, or service outside service agreement coverage, we are happy to offer alternative support options, such as pay-as-you-go repair and Preventive Maintenance services for the Maxwell® CSC Instrument. We can also assist you via phone or email at no charge. Please contact your local Promega representative or Promega Technical Services to discuss available options.
Promega also offers on-site operator training for the Maxwell® CSC Instrument. A specialist can be arranged to visit your facility to train laboratory personnel on correct instrument operation, supporting new installations, staff onboarding, or internal certification and competency requirements. Please contact us to discuss how a training program may be tailored to your laboratory's needs.
Instrument Qualification Options
Verify Performance and Satisfy Compliance Requirements
Qualification of the Maxwell® CSC Instrument provides fixed-cost service products for predictable support expenditures, delivered by factory-trained Promega service specialists. These services ensure consistent and reliable instrument performance, with comprehensive documentation to support audit tracing, regulatory compliance, and quality management system requirements.
Installation Qualification (IQ)
Cat.# SA1140
The Installation Qualification service product includes a series of formal instrument checks, delivers written documentation of instrument functionality, and demonstrates that everything ordered with the instrument is supplied and installed at the customer's laboratory. This service product must be delivered by a Promega representative certified to perform the Installation Qualification and involves a site visit to perform:
- Installation by qualified Promega personnel
- Inspection of shipping containers, instrument and accessories
- Comparison of items received against items on the purchase order
- Inspection of laboratory conditions (power, etc.)
- Review of all hazards and precautions with users
- Confirmation/installation of correct software version
- Instrument test run
- Documentation of Installation Qualification
Operational Qualification (OQ)
Cat.# SA1150
The Operational Qualification service product demonstrates that the Maxwell® CSC Instrument functions according to its operational specifications. This service product must be delivered by a Promega representative certified to perform the Operational Qualification and involves a site visit to perform:
- Run operational verification tests
- Document all calibration and test results
- Train customer(s) to operate the instrument
- Train customer(s) to use the log book
- Complete Operation Qualification documentation
IQ/OQ Package (Cat.# SA1160)
Combine both Installation and Operational Qualification services in a single, cost-effective bundle with the Maxwell® CSC IQ/OQ Package. This is the most comprehensive approach to confirming that the Maxwell® CSC Instrument is correctly installed and performing in accordance with its operational specifications from the point of first use.
Service and Warranty
Service Recommendations
Promega recommends the following service intervals for the Maxwell® CSC Instrument:
| Recommendation | Interval |
|---|---|
| Preventive Maintenance | Every 12 months |
| Installation Qualification (IQ) | At time of installation |
| Operational Qualification (OQ) | At time of installation |
Service and Warranty Product Specifications
| Cat.# | Product | Coverage Period | Includes |
|---|---|---|---|
| SA1111 | Premier Warranty Upgrade | 1 year (during initial warranty period) | Parts and labor; depot repair; loaner instrument (1–2 business days*) or on-site service (2 business days*); 1 Preventive Maintenance service |
| SA1110 | Standard Service Agreement | 1 year (renewable) | Parts and labor; depot repair; loaner instrument upon request* |
| SA1121 | Standard Service Agreement, 2-year | 2 years (renewable) | Parts and labor; depot repair; loaner instrument upon request* |
| SA1122 | Standard Service Agreement, 3-year | 3 years (renewable) | Parts and labor; depot repair; loaner instrument upon request* |
| SA1120 | Premier Service Agreement | 1 year (renewable) | Parts and labor; depot repair; loaner instrument (1–2 business days*) or on-site service (2 business days*); 1 Preventive Maintenance service per 12 months |
| SA1123 | Premier Service Agreement, 2-year | 2 years (renewable) | Parts and labor; depot repair; loaner instrument (1–2 business days*) or on-site service (2 business days*); 1 Preventive Maintenance service per 12 months |
| SA1124 | Premier Service Agreement, 3-year | 3 years (renewable) | Parts and labor; depot repair; loaner instrument (1–2 business days*) or on-site service (2 business days*); 1 Preventive Maintenance service per 12 months |
| SA1130 | Preventive Maintenance | Per visit | Instrument testing; parts inspection and replacement as needed; system alignment; performance verification; documentation |
*May not be available in all countries. Service response times are pending initial triage by Promega Technical Services and may vary by geographical location.
Instrument Qualification
| Cat.# | Product | Coverage Period | Includes |
|---|---|---|---|
| SA1140 | Installation Qualification (IQ) | On-site visit by certified Promega representative | Documentation confirming correct installation of the instrument |
| SA1150 | Operational Qualification (OQ) | On-site visit by certified Promega representative | Documentation confirming instrument performance to operational specifications |
| SA1160 | IQ/OQ Package | On-site visit by certified Promega representative | Combined IQ and OQ documentation |
For detailed descriptions of service recommendations, warranty, and service product offerings, please refer to the Maxwell® CSC Instrument Operating Manual (TM457).
